Your account will be set-up instantly if you pay with Nochex, GoogleCheckout or PayPal. For all other methods, set-up will be completed after successful receipt of cleared funds.
We will require details of the domain or domains you wish to be hosted. We will also require your name, full postal address, email address and telephone number.
You will automatically receive details of your order. You will automatically receive a Welcome email containing important instructions on how to access your account.
No. Simply select and purchase a hosting package. You will be presented with the option to enter a domain name which you maintain with another service provider.
They usually work in the UK within 2 hours but it may be longer depending on where you are in the world. You should allow up to 48 hours before contacting support.
Yes you will. You can purchase a domain name from our website together with a web hosting package.
Yes. Simply enter your domain name in the appropriate section during the order process.
Yes. It is free to transfer .uk names to us, however there is a charge for global names which is currently £10.88. When you transfer your global names to us we also add another year of registration free.
No. You may use our web hosting services but you will be required to point your domain name to our servers.
Our nameservers are:
ns.mainnameserver.com
and
ns2.mainnameserver.com
When transferring your domains to our control you should set the IPSTAG to EXTEND
Yes you can. We do not charge to transfer away from us, however, the receiving registrar may levy a charge.
Once the transfer has been submitted, it can take anywhere between 24 - 72 hours.
Yes. Simply purchase a domain name without hosting. You can purchase hosting for your name at a later date if you wish.
You will be notified by email reminders at various intervals right up until the day prior to expiry.
Yes. All hosting accounts include our easy to use control panel. You will also have access to our Customer Centre where you can manage your services.
Yes. We also provide an extensive script library for some accounts which you can find in your hosting control panel.
No. FrontPage Extensions are no longer supported with the latest Apache web server software.
Yes, FTP is supported.
Yes, phpMyAdmin comes pre-installed into your control panel.
Yes, we offer a free dial-up access service. We don't charge for accessing the service but you may still have to pay your telephone service provider at their standard call rates. Simply set your modem to dial 0845 604 0489
Customers website's and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any UK law, statute or regulation.
We backup the servers for our own use in case of system failures but do not provide an individual backup service. Customers are provided with the facility to backup their own web sites.
No, we don't put adverts on your website.
Yes, simply contact support.
Yes, all of our hosting packages have access to a shared secure server certificate giving all customers the ability to have any of their web pages load securely.
We recommend that UK based customers pay online with their credit or debit card using our Nochex payment gateway. We also accept UK cheques/P.O's or you can pay securely online with any major credit/debit card through one of our other third party payment gateway providers. We currently use Nochex, GoogleCheckout and PayPal.
Yes, simply select that option during the checkout process.
No, regrettably we cannot accept foreign cheques as they incur high bank processing charges and take between 4 - 8 weeks to clear. If your EU bank uses IBAN numbers you can easily transfer your payment to us which is much quicker than cheques. You'll need our IBAN number so please contact us.
We do not collect or ever see your credit card details. All credit card transactions are handled securely by third party payment providers who have their own security policies.
Yes, you can use it for commercial or other purposes as long as your activities are legal in the UK.
Yes. Please contact us with a brief outline of the type of site you require.
Yes, Customers can send support requests to us by logging in to the customer centre. We also provide a limited phone service for quick fault reporting.
No, there is no obligation to use our service for any set period of time, although it should be noted that our hosting prices are yearly rates and we cannot issue pro-rata refunds against unused months beyond our 30 day money back guarantee period.
No, we don't provide such services, though we can provide dual or quad core dedicated servers as an alternative.